Refund policy
🔁 Refund & Return Policy – VibeLight
At VibeLight, we want you to be completely satisfied with your purchase. If for any reason you are not, you may request a return under the conditions outlined below.
🕒 Return Period
You have 30 calendar days from the date of delivery to request a return.
After this period, we unfortunately cannot offer refunds or exchanges.
✅ Eligibility for Returns
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it
- Be in its original packaging
- Include proof of purchase or order number
❌ Non-Returnable Items
Due to the nature of our products, we do not accept returns for:
- Personalized or custom-made items (such as hologram boxes with custom content)
- Items purchased on sale or with a discount
- Products that have been used or damaged by the customer
🔄 Exchanges (Defective or Damaged Items)
We only replace items if they are:
- Defective
- Damaged during shipping
If this applies, please contact us at:
📩 thevibelight.store@outlook.com
Include:
- Your order number
- Clear photos of the product
- A description of the issue
📦 Return Process
To initiate a return:
- Contact us at thevibelight.store@outlook.com
- Wait for our instructions before sending the item
- Do not return the product without prior authorization
🚚 Return Shipping Costs
- Customers are responsible for return shipping costs
- Shipping costs are non-refundable
- If a refund is approved, return shipping may be deducted from your refund
We recommend using a trackable shipping service.
💸 Refunds
Once your return is received and inspected:
- We will notify you of the approval or rejection of your refund
- If approved, the refund will be processed to your original payment method
- Processing times may vary depending on your bank (typically 5–10 business days)
⏳ Orders Not Received
If you have not received your order, please contact us within 30 days of the estimated delivery date.
❗ Order Cancellations
- Orders can be canceled before they are processed or shipped
- Once shipped, orders cannot be canceled
📩 Contact
For any questions, feel free to contact us at:
thevibelight.store@outlook.com