Shipping policy

🚚 Shipping Policy – VibeLight

At VibeLight, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

📦 Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation.

You will receive a confirmation email once your order has been processed and shipped.

🌍 Shipping Times

Estimated delivery times:

  • Europe: 5–10 business days
  • United Kingdom: 5–10 business days
  • United States & Canada: 7–15 business days
  • Rest of the world: 7–20 business days

Please note that delivery times are estimates and may vary depending on location and external factors.

🚚 Shipping Costs

  • Shipping costs are calculated at checkout based on your location
  • Occasionally, we may offer free shipping promotions

The final shipping price will always be shown before completing your purchase.

📍 Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

You can track your order at any time using the provided link.

⏳ Delays

While we strive to deliver your order on time, delays may occur due to:

  • High demand periods
  • Customs processing
  • Shipping carrier issues
  • Unexpected external factors

We appreciate your patience in these situations.

🌐 International Shipping & Customs

We ship worldwide.

Please note:

  • International orders may be subject to customs duties, taxes, or import fees
  • These charges are determined by your local customs authority
  • VibeLight is not responsible for these additional costs

Failure to pay customs fees may result in the package being returned or abandoned.

📦 Incorrect Address

Please ensure that your shipping address is correct at checkout.

  • We are not responsible for orders shipped to incorrect addresses provided by the customer
  • If you notice an error, contact us immediately at:
    📩 thevibelight.store@outlook.com

📭 Lost or Stolen Packages

If your package is marked as delivered but you have not received it:

We will do our best to assist, but we are not responsible for lost or stolen packages once marked as delivered.

❗ Order Changes & Cancellations

  • Orders can only be modified or canceled within 24 hours of purchase
  • After this period, your order may already be processed and cannot be changed

📩 Contact

For any shipping-related questions, please contact us at:

thevibelight.store@outlook.com